To assist you in selecting the correct size, we provide a comprehensive sizing chart on every product page. This chart displays international size conversions, allowing you to easily compare and choose the size that best fits your measurements and preferences.
You can view the current status of your order by visiting your account's order page at
https://augustesoesastro.com/orders.
You can monitor your shipment's progress using the receipt number provided. Please be aware that delivery times may vary in accordance with the policies of the shipping company.
Your order will be shipped after we have verified all payment and delivery information. Shipping charges will be clearly displayed on your checkout page once you have selected your shipping address. Please note that delivery times may vary depending on the shipping company's policies and the specific shipping times to each city across Indonesia. You can monitor the status of your order through the 'Order History' section available in your account.
Please note that any delivery date or time provided by us is an approximation. We cannot be held responsible for any losses or damages incurred due to delays in delivery
At this time, we are unable to ship items to multiple addresses within a single order. If you require items to be delivered to different addresses, we kindly request that you place separate orders for each destination. For corporate or bulk orders, we encourage you to reach out to our dedicated Customer Service team for assistance.
Unfortunately not. Once your order has been dispatched, we are unable to change the delivery address. Please ensure that you provide an accurate and suitable delivery address during checkout.
All items are insured against theft and accidental damage during transit. However, once your items have been successfully delivered and signed for, they are no longer covered by insurance.
If your package arrives damaged, we advise either refusing the delivery outright or making a note of the damage when signing for it. This helps facilitate any necessary claims or replacements promptly.
We strive to ensure the highest quality in every product we offer. To that end, we employ several quality checks before an item is shipped. Due to the unique and often handmade nature of our items, we regret to inform you that we do not accept returns or exchanges. Each piece is crafted with meticulous attention to detail and undergoes thorough inspection before shipment to ensure it meets our standards and your expectations.
We value your satisfaction and will work diligently to resolve any concerns regarding the quality of our products. Your understanding in this matter is greatly appreciated as we continue to provide exceptional craftsmanship and service to our valued customers.