Registering an Account
Here's what you need to know about creating an account:
- Faster Shopping and Order Tracking: Creating an account allows you to shop faster and keep track of your orders and returns.
- Receive Updates: You'll stay updated with our latest news and promotions.
- Providing Information: When you create an account, please provide accurate details including your name, email, shipping address, and phone number.
Forgotten Password
- If you forget your password, follow the instructions on the SIGN IN page to reset it.
- We value your privacy: Your personal details are confidential, and we do not sell them to third parties.
Placing an Order
- Ordering: You can purchase any available product. Adding items to your shopping bag doesn't reserve them; complete the checkout process promptly.
- Checkout Limitations: Once you've checked out, you cannot add more items to your order. If you wish to add more, please place a new order to avoid additional shipping fees.
- Preorder: Some items from our new collection can be preordered. You pay now, and we'll ship them as soon as they're available. Please note, delivery dates for preorders are estimates and may vary.
Order Processing Guidelines
- Processing Time: Orders placed Monday to Friday before 4pm start processing the same day. Orders placed after 4pm or on weekends begin processing the next business day.
- Stock Availability: We'll notify you if items are out of stock or if additional verification is required for credit card payments.
- Shipping Days: While orders are processed Monday to Friday, we ship from Monday to Saturday.
Order Processing Guidelines
- Shipping Partners: We use Local Shipping Company for deliveries within Indonesia.
- Tracking: You can track your shipment using the provided receipt number. Delivery times may vary per Shipping Company policy.
- Responsibility for Delivery: Once the shipping company has delivered the packages to the specified address, any risks of loss of merchandise are no longer our responsibility. Customers are accountable if delivery cannot be completed on time due to reasons such as incomplete addresses, absence of a recipient at the address, or refusal of the goods by the recipient.
Returns and Exchanges
- Shipping Partners: We use Local Shipping Company for deliveries within Indonesia.
- Tracking: You can track your shipment using the provided receipt number. Delivery times may vary per Shipping Company policy.
- Responsibility for Delivery: Once the shipping company has delivered the packages to the specified address, any risks of loss of merchandise are no longer our responsibility. Customers are accountable if delivery cannot be completed on time due to reasons such as incomplete addresses, absence of a recipient at the address, or refusal of the goods by the recipient.
Returns and Exchanges
- Quality Assurance: We strive for the highest quality. Due to the unique nature of our products, we do not accept returns or exchanges unless the item is damaged or defective.
- Customer Satisfaction: We value your satisfaction and will address any concerns regarding the quality of our products promptly.
Pricing Policy
- Currency and Pricing: Prices are displayed in Indonesian Rupiahs (IDR) and United States Dollars (USD). Prices may change without prior notice.
- International Payments: For international customers, paying in USD via PayPal is recommended to avoid currency exchange issues.
Payment & Confirmation
- Payment Deadline: Payment must be made within one hour after checkout. An invoice with your order details will be sent automatically via email.
- Confirmation: If paying via Bank Transfer, confirm your payment promptly by clicking the 'CONFIRM PAYMENT' link and using your order ID. Payment using Payment Gateaway doesn’t need any payment confirmation.
Intellectual Property Rights
- Content Usage: Content from our webstore, including graphics, logos, photographs, image rights, video or text displayed for public purposes such as reproduction, copying, or foregoing of the content cannot be used without permission.
Commercial Use
- Restrictions: Our site and content are not for commercial use or resale. You may not reproduce, display, or sell any content or products from this site. Furthermore, using our content for advertising purposes or any form of commercial use on your own website is expressly forbidden. We enforce these policies to protect the integrity of our content and products, ensuring they are used in accordance with our intended purposes and values.
Agreement
- Responsibility: By using our webstore, you agree to abide by our Terms and Conditions. We reserve the right to deny access for prohibited activities or violations.
- Liability: We are not liable for losses beyond our control or caused by shipping issues. We ensure responsibility only for violations of our Terms and Conditions.